Place to Pay FAQS

1. What is PlacetoPay?
PlacetoPay is the electronic payment platform used by MUVON to process online transactions generated in the virtual store with payment methods enabled for this purpose.

2. How can I pay?
In the MUVON virtual store, you will be able to make your payment with the means enabled for this purpose. You, according to the payment options chosen by the merchant, will be able to pay through PSE, Visa, MasterCard, American Express, Credential, and Diners credit cards.

3. Is it safe to enter my bank details on this website?
To protect your DATA MUVON delegates the capture of sensitive information to PlacetoPay. Our payment platform meets the highest standards required by the international PCI DSS standard for credit card transaction security. Also, it has an SSL security certificate issued by GeoTrust a Verisign company, which guarantees secure communications by encrypting all data to and from the site; This way you can feel safe when entering your card information.

During the checkout process, the browser displays the name of the authenticated organization, the authority that certifies it, and the address bar changes to green. These features are immediately visible and give assurance and confidence to complete the transaction in PlacetoPay.

PlacetoPay also features ongoing monitoring of McAfee Secure and signing electronic messages with Certicámara.

4. Can I make the payment any day and at any time?
Yes, in MUVON you can make your purchases online 7 days a week, 24 hours a day just a click away.

5. Can I change the payment method?
If you haven’t completed your payment yet, you can go back to the initial step and choose your preferred payment method. Once the purchase is complete, it is not possible to change the payment method.

TRADE SETTING: the above point applies to the method of payment, but they must mention the return policies that the store has to comply with article 51 of the Law on the Consumer Statute.

6. Does paying electronically have any value to me as a buyer?
No, electronic payments made through PlacetoPay do not generate additional costs for the buyer.

7. What should I do if my transaction has not been completed?
In the first instance, check if a transaction confirmation email arrived at the registered email account at the time of payment, if you have not received it, you will need to contact Kelly Zapata P. to confirm the status of the transaction.

8. What should I do if I did not receive proof of payment?
For each transaction approved through PlacetoPay, you will receive proof of payment with the purchase reference at the email address you provided at the time of payment.

If you do not receive it, you can contact Kelly Zapata P. or the line +57-313 893 4563 or email info@muvontravel.co, to request the forwarding of the receipt to the same email address registered at the time of payment.